Overview
Our refund and returns policy lasts 30 days from the date of delivery. If 30 days have passed since your product was received, we unfortunately cannot offer a full refund or exchange.
Because all products in this shop are made to order (printed specifically for you after your purchase), they are classified as custom-made goods. Under EU law and our policy, these items are exempt from the statutory right of withdrawal (returns due to a “change of heart”).
However, we take great pride in our art and offer a Quality Guarantee for issues involving manufacturing errors.
Exchanges for Damages & Misprints
We will replace items if they are defective, misprinted, or damaged upon arrival. We also cover items lost in transit (for tracked orders).
If your claim for a damaged or misprinted item is approved, you do not have to return the original item. We will arrange for a free replacement to be sent to you immediately.
How to submit a claim:
- Send an email to shop@muepin.art within 30 days of receiving your order.
- Include your order number.
- Important: Attach clear photos showing the defect, damage, or the misprinted area.
- We will relay your claim to our fulfillment partner, Printful, and notify you of the approval as quickly as possible.
Refunds
Refunds are generally only issued if a replacement for a defective item is not possible or if an order is lost in transit and cannot be fulfilled again.
- Once your claim is processed and approved, your refund will be applied to your original method of payment.
- Please allow up to 2 weeks for the credit to appear on your statement.
Shipping Returns
In the rare event that a return of a physical item is requested (e.g., for non-personalized items where applicable):
- Return Address: Since products are fulfilled from different global locations, the correct return address is located on your packing slip.
- Shipping Costs: As a small business, we cannot cover return shipping costs for “change of mind” returns (where applicable). Shipping costs are non-refundable.
Here’s where return packages go based on the fulfillment center:
- US & Mexico: 217 Wrangler Drive, Coppell, Texas, 75019
- Canada: Unit 3, 3500 Laird Rd, Mississauga, ON L5L 5Y4, Canada
- Latvia: Lidostas parks, Marupe, Marupes nov., LV-2167, Latvia
- Spain: Travessía Prat de la Riba, 91-95, 08849 Sant Climent de Llobregat, Barcelona, Spain
- UK: Antar 2 Headway Road, Wolverhampton, West Midlands, WV10 6PZ
- Australia:
- Apparel orders: 40 Tanimbla Street, Kedron, Queensland 4031
- Non-apparel orders (except phone cases): 338 Albert St, Brunswick VIC 3056
- Phone cases: 6 Axis Crescent, Dandenong South VIC 3175
- Japan: Komiyaji 817-3, Shinwamachi, Amakusa, Kumamoto prefecture, 863-0101
- Brazil: Rodovia Santos Dumont, 4791 (Antigo KM 3,5), Armazém 111, Galpão 02, Empreendimento Caxias Park. Parque Paulista. CEP 25251-460. Duque de Caxias – RJ, Brasil
Need help?
Contact me at shop@muepin.art for questions related to refunds and returns.
